Support

Answers, documentation, and a way to reach us.

Documentation

Full setup guides, config reference, and troubleshooting are being written alongside the product — check back as new tiers ship.

Ask us directly →

Legal & Licensing

Software License, Privacy Policy, and Open Source license notices for every bundled component.

View Legal Docs →

Contact Support

Hardware issue, config question, or something not covered below — reach out directly.

Contact Us →
FAQ

Common questions

Is NTPSense a fork of pfSense or OPNsense?

No. NTPSense is built from scratch on FreeBSD 14.3 — a Rust control-plane daemon and a PHP Web UI, communicating over a Unix socket. It shares the same underlying OS (FreeBSD) and some of the same components (pf, Kea DHCP) that pfSense/OPNsense also use, but the daemon, Web UI, and Site Mesh VPN architecture are our own code, not a derivative codebase.

Does NTPSense guarantee my network will never be breached?

No product can honestly claim that, and we won't either. NTPSense is designed to reduce risk through correct firewall, VPN, and proxy configuration — but security also depends heavily on how you deploy and maintain it. See our Software License & Disclaimer for the full, plain-language explanation of what is and isn't guaranteed.

What happens if I lose internet access to NTPSense.com — can I still manage my gateway?

Yes. The entire Web UI, including the EULA and license documents linked from the login screen, is bundled directly on the appliance itself — nothing critical to managing your gateway depends on reaching an external site. This matters for air-gapped or WAN-not-yet-configured deployments.

Can I run NTPSense on hardware I already own?

If it's x86-64 with enough NICs for your zone plan, likely yes — NTPSense doesn't require proprietary silicon. Officially validated hardware is listed on the Products page, but the installer targets standard FreeBSD-compatible hardware more broadly.

What open-source components does NTPSense bundle, and am I complying with their licenses by using it?

NTPSense bundles Squid, Kea DHCP, WireGuard, Headscale/Tailscale, PHP, and lighttpd, among others — full license details (including GPL source-offer compliance for Squid and wireguard-tools) are on our Open Source Notices page. As an end user running the appliance, you're not distributing these components yourself, so your own compliance obligations are minimal — but read the page if you plan to resell or redistribute NTPSense hardware.

Do you offer paid support contracts?

Not yet formalized — reach out and tell us your situation (uptime requirements, number of sites) and we'll work out something reasonable.

Didn't find your answer?

Send us your question directly — we read every message.

Contact Us →